Precision Machine Fabrication Support and Customer Service

The customer service team at Precision Machine Fabrication is dedicated to meeting the unique needs of every client. We understand that the pressures of your business may not afford you the luxury of months of lead-time to get parts in the door. Finding ways to manufacture and deliver products better, faster, and less expensively, while keeping quality a top priority, has always been PMF’s goal.

A few years ago, we saw the need to be able to ship regularly manufactured parts to established customers instantly, so we added a 60,000 square foot warehouse to our facilities and initiated a vendor-stocking program. The customers enrolled in this program find it an invaluable resource to be able to place an order with us and know that they can have their parts within the next day or two.

One of the most powerful tools that we use to streamline our production process is a plant-wide integrated computer network driven by Shoptech Software, an industry leader in manufacturing software. Using their manufacturing package, E2 Professional Edition Shop System, we are able to tie together every element of production, from purchasing to accounting, manufacturing to inventory, and estimating to shipping. What this means to you is the potential for faster turnaround quoting, real-time production tracking, and accurate inventory and shipping information. In short, this means no waiting around for answers.

Send us a message today if you’re interested in partnering on an upcoming project.


What information does PMF need to provide a quote for a custom sheet metal fabrication project?

We need a set of fully dimensioned drawings. Otherwise, a lot of follow-up questions from our estimating team will be necessary to provide accurate pricing.

Providing solid-model CAD files greatly improves the accuracy and turn-around time for estimates. Precision Machine Fabrication has the capability to utilize the geometry in these files to streamline the quoting process. Please note that this does not replace the need for a dimensioned drawing.

For more details on drawing and CAD model requirements, please see our CAD File Guide *here*(link to pdf) or contact a member of our business development team.

What information does PMF need in order to manufacture my parts?

Our engineering team needs a set of fully dimensioned drawings and any solid model CAD geometry you can provide, in addition to any flat 2-dimensional CAD files.

Adobe PDF files are the standard accepted file format for dimensioned drawings, but CAD models and flat files vary depending on the software used to develop them. Our engineering team can work with most common CAD file formats. Please see our CAD File Guide *here* for more detailed information.

Can you work from a sample part?

Yes, we can usually provide an estimate from an accurate sample part. If you have a sample that you’d like quoted, please give us a call to schedule an appointment (919-231-8648) and ask to speak to someone in the Business Development Team.

Please note we have limited resources available to devote to “reverse engineering” a part from a sample or developing the drawings that our manufacturing team needs.
Our engineering team is primarily tasked with programming our equipment and routing jobs through our various processes.

We may require an additional engineering fee to develop the necessary drawings and files for manufacturing depending on the complexity of the project. In some cases we can suggest an outside engineering contractor who will work with you to develop the files you need.

What if I don't have either a drawing or sample part?

While our team does not produce original designs we can still provide assistance. Give us a call at 919-231-8648 and speak to someone in the Business Development Team. We will be more than happy to point you in the right direction.

What certification does PMF have?

Precision Machine Fabrication is an ISO 9001:2015 certified business that has been independently audited by Advantage International Registrar.

ISO Certification Sheet Metal Manufacturing


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Ready to get started working with one of the top machine fabrication companies in Raleigh, NC and beyond? Contact us today for additional information and one of our representatives will be in touch in just a few business days!

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